WHAT CAN WE HELP YOU?
Delivery
We do provide self-pickup service. Below is the details of our pickup points.
No.13 & 15, Jln Indah 2/18, Taman Universiti Indah,
43300 Seri Kembangan Selangor.
Contact: 012-608 5306
Monday – Friday (10am – 5 pm)
Saturday (10am – 1pm)
‘Add to Quote’ is to add the interested item/s into list to enquire quotation.
Log in to your account, go to the order you want to track and click ‘Track Shipment’. This will show the tracking information.
Alternatively, you can copy and paste the tracking number into the carrier’s website, https://www.jtexpress.my/track.php. Please allow 24-48 hours for tracking information to be available from notification of dispatch.
Once payment has been processed, we make it our priority to dispatch orders as quickly as possible. Dispatch is often within 24 hours but can take slightly longer during busy periods. Usually we will advise of any delays on our website.
Yes, kindly request through Live chat, WhatsApp, email or call us.
All orders from local or Peninsular Malaysia are processed with 7 to 10 business days (excluding weekends and holidays).
Orders from other than local or Peninsular Malaysia (Overseas) will be processed with 14 to 28 business days.
Please notes these are estimated delivery times we have received from forwarder, so we can’t guarantee a day or time for delivery.
Help
If you’re having trouble signing into your account, please contact us for assistance.
You can through Live Chat, WhatsApp, and email or Call us.
Your refund will be processed back into the same account you used to make the purchase. Please view our Return Policy.
