Return of Non-Faulty Goods
- If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number.
- All returned goods must be unused, in original packaging and in saleable condition
- Receipts and tax invoices must be valid and intact
- All refunds will be provided back in the original tender. Cheques will be refunded via payment transfer and credit card refunds must be processed back onto a credit card.
- Subject to bank charges.
- Return Policy Exception
Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited based on the following payment method.
Upon receiving your order, please open and inspect all products on the same day as delivered. Please contact us immediately or within 7 days.
Return Policy Exceptions
Unfortunately, we cannot offer a refund or exchange on the following items:
- Special order or custom-made products
- Any product/s specifically cut to size at your request
- Discount Codes
- We may from time to time offer promotional discount codes which may apply in respect of any, of certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.
- Pricing and Availability
- Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
All orders made for clearance items are non-refundable and non-exchangeable.
Order Or Products Complaints:
Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
Should you received a broken/damaged product, kindly contact our Customer Care Team within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
